TERMS AND CONDITIONS
By proceeding with this quote request you agree to be bound by the following terms and conditions:
1.1 Customer or you means the customer placing this quote request with Hans Steel.
1.2 Quote means the quote ordered by you from Hans Steel.
2.1 You hereby acknowledge upon receipt of any quote requested by you, Hans Steel reserves the right to alter the character of the goods ordered prior to delivery as might reasonably be necessary taking into account the availability of the goods or any other matter beyond Hans Steel’s control.
3. Customer service policy
3.1 Hans Steel is committed to providing exceptional customer service and quality products.
3.2 In the event that an ordered item is not available or we are unable to fulfill your order we will notify you as soon as we have knowledge of this, to arrange an agreeable alternative item, a backorder or a full refund.